IT Support

If you are a traveller seeking stylish short accommodation close to local attractions, or you are seeking a longer term corporate stay, Oaks Liwa Heights Hotel Suites Dubai, offer an ideal base for all your travel needs. Offering luxurious accommodation and first-class facilities, our hotel promises to make your stay magnificent.

Responsible for providing day-to-day technical support to hotel operations, ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems, networks, and technology to deliver a seamless guest experience.

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  Diploma or Bachelor’s degree in Information Technology or related field

• 1–3 years of IT support experience (hotel or hospitality experience preferred)

• Knowledge of hotel systems (PMS, CCTV, access control) is an advantage

• Understanding of networking, and basic cybersecurity

• Strong troubleshooting and problem-solving skills

• Good communication and customer service skills

• With pro-active attitude, hardworking, Integrity and have related experience

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  Provide first-line IT support to hotel staff and departments

• Troubleshoot hardware, software, network, and system issues

• Support hotel systems such as PMS, POS, key card systems, and reservation platforms

• Maintain and monitor computer systems, servers, printers, and peripherals

• Ensure stable internet, Wi-Fi, and network connectivity across the property

• Coordinate with vendors and service providers for system maintenance and upgrades

• Assist with installation, configuration, and upgrades of IT equipment and software

• Maintain data security, backups, and user access controls

• Respond promptly to IT incidents to minimize operational disruption

• Keep documentation of systems, issues, and resolutions

• Provide basic IT assistance to guests when required (e.g., internet access support)