IT Support

POSITION SUMMARY

The IT Support position will provide back-up support to the IT Department.

RESPONSIBILITIES-DUTIES

• Provide first-level technical support via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate complex problems and collaborate with teams for resolution.
• Install, configure, and update software/hardware.
• Maintain accurate help desk records.

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

• Bachelor's degree in IT or related field preferred.

Requirements:

• Minimum 2 years of technical help desk/support experience.
• Strong knowledge of desktop systems, software, and hardware.
• Excellent problem-solving, communication, and customer service skills.
• Basic understanding of network protocols.
• Relevant certifications (e.g., CompTIA A+) a plus.
• Ability to work Monday-Friday

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!