IT Support

We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, You will work closely with the Information Technology department to oversee and manage projects, from conceptualization through to design and implementation, including business analysis and processes mapping, user acceptance testing, training end users.

Duties and Responsibilities

· Install and configure software and computer systems.

· Troubleshoot system & network problems and diagnosing and solving hardware or software faults.

· Talk colleagues or clients through steps to help them resolve their technical problems.

· Maintain procedures and reports that provide technical support to the entire organization.

· Analyze records and logs to spot underlying trends and potential issues.

· Support the implementation of new solutions or applications.

· Establish accounts for new users and assist with password or login problems.

· Test, evaluate, and make decisions about new technology for the business.

· Participate in business-wide meetings to provide insight into technical requirements.

· Replace parts as required.

· Set up new users accounts and profiles and deal with password issues.

· Respond within agreed time limits to call outs.

· Work continuously on a task until completion.

· Prioritize and manage many open cases at one time.

· Conduct electrical safety checks on computer equipment.

Qualifications

· Associate’s or bachelor’s degree in computer science or a related field.

· 5+ years of experience in a technical support role.

· Certifications are preferred.

· Working knowledge and expertise with a variety of software, hardware, and applications.

· Willingness to solve complicated problems and see projects through to completion.

· Analytical skills to study problems and records and identify solutions.

· Team-oriented attitude to help other colleagues and departments with technical problems.

· Strong interpersonal communication and relationship-building skills.

· Ability to manage time and effectively prioritize numerous projects at one time

Job Type: Full-time

Work Location: In person