IT Support Administrator

Cairo, Egypt

Job title: IT Support Administrator

Reporting to: IT Infrastructure & Support Manager

Location: Cairo. Egypt

Type of employment: Permanent, Full Time

Experience: 1 + years of experience

Who We Are

Global Lingo is a global top 100 language solutions provider, with offices across the globe in the UK (HQ), Romania, Singapore, Egypt, Guatemala, and the USA. We are committed to be a caring, open, and inclusive company – striving to be a market leader whilst continuing to maintain a strong family culture. We are agile and have a can-do attitude, which puts client service and quality at the absolute forefront. We believe in continuous personal and professional development & are passionate about what we do.

Global Lingo is a fast-growing global top 100 professional Language Service Provider, with a global footprint featuring offices spanning the UK (Global HQ), Romania, Singapore, Egypt, Guatemala, and the USA. We are committed to be a caring, open, and inclusive company – ambitious and striving to be a market leader whilst continuing to maintain a strong family culture. We are agile and have a can-do attitude, which puts service and quality at the absolute forefront. At Global Lingo we are passionate individuals who love what we do. We believe in continuous learning, personal & professional development and always strive to deliver excellent customer service.

The Role

We seek a solutions-orientated IT Support Administrator who is capable and passionate to support various stakeholders across our business with their IT support issues. The main role of the IT Support Administrator is to provide timely resolution on the support tickets received in our helpdesk platform and ensuring a proper record and management of our global software and hardware resources.

This is not a senior role but it’s a perfect place for someone who looks to grow and build a career in this field. This will be a step forward for someone who’s already in the IT field for a year or two and who’s looking to expand and take on more responsibility and challenge.

We are a 100% cloud-based business therefore do not require you to have server management experience, but it would be a plus if you have previous customer service or technical support experience and especially administrating Microsoft Office 365, Salesforce, and Windows 11 pro OS.

If you are a results-driven individual with a high focus on service delivery and a passion for technology and troubleshooting, Global Lingo is the right fit for you!

Education and Experience

Global Lingo does not require any specific educational background for this role. However, the right person should have at least 1-2 years of IT helpdesk or support experience or in a similar role.

What we are looking for:

We are looking for a passionate and energetic individual who is capable to support various stakeholders across the business with their IT support issues. Someone who is responsible, dedicated, and passionate about technology and is willing and capable to provide top quality support to our stakeholders.

As an IT Support Administrator, you should be able to provide timely resolution on all IT support tickets and queries together with our IT Team based in Europe.

You will be able to effectively manage your own time to ensure global support is provided.

Key Responsibilities

· Work UK hours (GMT) to offer support coverage to both EMEA/Americas regions

· Efficient handling of internal support tickets and maintaining SLA, KPI’s and stakeholder satisfaction

· Timely resolution of software-related issues across Microsoft 365 suite, Plunet Business Management System, XTM Cloud – Translation Management System, ESET Endpoint Manager, Adobe, TeamViewer

· Support with resolving potential network issues affecting our global offices by liaising with the relevant providers

· Running regular checks on systems and data security to ensure system performance and SLA's are met

· Completion of any other department-specific tasks, as requested and instructed

· Resolution of all tech (both hardware and software) support tickets within agreed SLA

· Asset management - Updating and maintaining accurate register of global hardware and software resources

Competency Requirements

· Be a team player and work together with everyone

· Willing to be flexible and have an adaptable nature

· Be friendly and have a positive work attitude

· Naturally curious to improve processes and systems

· Positive results focused

· Able to manage stakeholders at various levels