IT Support Administrator

We are seeking a hands‑on, user‑focused IT Support Administrator to support our US team, manufacturing operations, and global employees during US hours. This role ensures SLA coverage across time zones and collaborates closely with the IL-based support administrator and the IT System Administrator.

Key Responsibilities

• Provide on‑site and remote technical support to US employees and manufacturing personnel.
• Troubleshoot and resolve hardware/software issues, account problems, VPN issues, and access requests.
• Handle onboarding/offboarding workflows across corporate systems.
• Maintain ticket queues and meet global SLA targets.
• Deploy and maintain laptops (Windows, macOS, Linux) with strong troubleshooting expertise on Mac & Linux.
• Track hardware inventory, replacements, spares, and accessories.
• Manage peripherals and site equipment (printers, displays, docking stations).
• Manage user permissions in Microsoft 365, Entra ID, and other corporate SaaS tools.
• Apply least‑privilege and security policies consistently.
• Monitor endpoint agents:

(EDR, MDM, Intune, ManageEngine EndpointCentral, etc.)

• Ensure device compliance, OS patching, and security posture.
• Provide admin-level support in Microsoft 365.
• Basic admin tasks in Zoom, Slack, Atlassian, etc.
• Coordinate daily tasks with IL Support Administrator.
• Escalate Tier‑3 issues to the IT System Administrator.

Required Experience & Skills

• 3+ years of IT support / helpdesk experience.
• Strong Mac and Linux troubleshooting at a deep technical level.
• Solid understanding of Windows.
• Experience with M365 Admin Center and Entra ID.
• Familiarity with endpoint management solutions (MDM/Intune/EndpointCentral).
• Basic networking knowledge (VPN, Wi‑Fi, switches).
• Excellent communication and service‑oriented mindset.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Application Question(s):

• What are your salary expectations for this position?

Work Location: In person