IT Support Analyst

IT Support Analyst

Location: Joplin, MO

Employment Type: Full-time

Role Overview

We are seeking a proactive and analytical IT Support Analyst to join our technology support team. In this role, you will be responsible for delivering high-quality Help Desk support, resolving end-user issues, and contributing to the successful implementation of technical projects. Your ability to understand business needs, communicate effectively, and troubleshoot across a range of systems will be key to ensuring minimal downtime and optimal user experience.

Key Responsibilities

• Deliver responsive Help Desk support for end-user hardware, software, and PC-related issues
• Participate in the deployment and implementation of IT projects and new technologies
• Perform operational tasks such as hardware inventory management, equipment testing, and shipping logistics
• Collaborate independently or within teams on application rollouts, process improvements, and technical initiatives
• Provide timely resolution to escalated support requests and ensure minimal disruption to business operations
• Maintain accurate documentation of support activities, issue resolutions, and system configurations
• Support training efforts for end users with varying levels of technical proficiency
• Perform other duties as assigned to support the IT function

Qualifications & Skills

• Bachelor’s degree in Information Technology, Business, or a related field (preferred)
• A+ Certification and experience with Microsoft Office 365 suite are advantageous
• Proficiency in Windows Active Directory, Windows OS, Mac OS, and VPN technologies
• Hands-on experience with Microsoft 365, VOIP systems, networked printers, laptops, and workstations
• Strong troubleshooting skills with the ability to document and resolve hardware/software issues
• Excellent verbal and written communication skills, including phone-based technical support
• Ability to work independently and collaboratively in a fast-paced environment
• Aptitude for self-learning and adapting to new systems and software applications
• Strong customer service orientation and understanding of remote user support challenges