IT Support Coordinator

IT Support Coordinator
Bas Consultoria LLC – Al Rayyan, Qatar

Position Summary
Bas Consultoria LLC is seeking a proactive and detail-oriented IT Support Coordinator to manage day-to-day technical support operations and ensure smooth functioning of IT systems across the organization. The ideal candidate will coordinate IT support activities, troubleshoot technical issues, and serve as a key point of contact between users and technical teams.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues
• Coordinate and track IT support tickets to ensure timely resolution
• Assist in installation, configuration, and maintenance of computers, printers, and other IT equipment
• Monitor system performance and escalate complex issues to senior IT staff or vendors
• Maintain accurate records of IT assets, updates, and support activities
• Support onboarding and offboarding of employees with IT setup and access management
• Ensure compliance with company IT policies and security procedures
• Liaise with external IT service providers when required

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
• 1–3 years of experience in IT support or helpdesk role
• Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts
• Good problem-solving and communication skills
• Ability to multitask and manage support requests efficiently
• Basic understanding of IT security best practices

Preferred Skills

• Experience with ticketing systems (e.g., ServiceNow, Jira, or similar)
• Knowledge of Active Directory and user management
• Ability to work independently and in a team environment

Work Location: Al Rayyan, Qatar
Employment Type: Full-time

Job Type: Full-time

Pay: Up to QAR650,000.00 per year

Work Location: In person