IT Support Coordinator

Job Title: IT Support Coordinator

Company: SANILLC LLC
Location: Al Wakrah, Qatar

Position Summary

SANILLC LLC is seeking a skilled and proactive IT Support Coordinator to manage and support the company’s day-to-day IT operations. The role involves providing technical assistance, maintaining IT systems, coordinating support requests, and ensuring smooth and efficient technology performance across the organization.

Key Responsibilities

• Provide first-line technical support to staff for hardware, software, and network-related issues
• Install, configure, and maintain computer systems, printers, and other IT equipment
• Monitor and maintain IT systems, ensuring optimal performance and security
• Coordinate and escalate technical issues to external vendors or higher-level support when necessary
• Manage user accounts, permissions, and access control systems
• Maintain IT inventory, documentation, and support logs
• Assist in system updates, backups, and cybersecurity practices
• Support onboarding and offboarding of employees from an IT perspective
• Ensure compliance with company IT policies and procedures
• Liaise with management to recommend IT improvements and upgrades

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
• Proven experience in IT support or helpdesk roles
• Strong knowledge of Windows/Mac OS environments and basic networking
• Familiarity with hardware troubleshooting and software installation
• Good understanding of cybersecurity principles
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple tasks
• Experience with IT ticketing systems is an advantage

Preferred Skills

• Microsoft 365 administration
• Basic networking (LAN/WAN, routers, switches)
• Remote support tools
• IT asset management experience

Work Environment

• Office-based role in Al Wakrah
• May require occasional after-hours support for critical issues

Pay: Up to QAR640,000.00 per year

Work Location: In person