IT Support Coordinator

IT Support Coordinator

Arsiam LLC – Lusail, Qatar

Position Overview

Arsiam LLC is seeking a proactive and detail-oriented IT Support Coordinator to oversee and coordinate day-to-day IT support operations. The role ensures smooth functioning of internal systems, timely resolution of technical issues, and effective communication between end users and technical teams.

Key Responsibilities

• Coordinate and manage IT support requests from employees across departments
• Serve as the first point of contact for technical issues (hardware, software, network, and systems)
• Log, track, prioritize, and escalate support tickets using the company’s helpdesk system
• Ensure timely resolution of IT incidents and service requests in line with SLAs
• Liaise with external vendors and service providers for technical support and maintenance
• Assist in onboarding/offboarding of employees, including device setup and account provisioning
• Monitor IT inventory, including laptops, peripherals, and software licenses
• Support installation, configuration, and updates of hardware and software systems
• Maintain documentation of IT procedures, troubleshooting guides, and system logs
• Assist in basic network and system monitoring to ensure uptime and performance

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 2+ years of experience in IT support or helpdesk coordination
• Strong knowledge of Windows/Mac OS, Microsoft 365, and basic networking concepts
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, or similar)
• Excellent communication and problem-solving skills
• Ability to multitask and prioritize under pressure
• Customer-service mindset with a professional and calm approach

Preferred Skills

• Basic understanding of Active Directory and user management
• Familiarity with cloud platforms (Microsoft Azure, Google Workspace)
• ITIL Foundation certification is an advantage

Work Location

Lusail, Qatar

Pay: Up to QAR640,000.00 per year

Work Location: In person