IT Support Coordinator

Are you a tech-savvy problem solver who enjoys helping others navigate the digital world? At Esel Bilisim LLC, we believe that seamless technology is the foundation of every successful business. We are looking for an IT Support Coordinator to act as the central hub for our technical operations. If you are looking for a role that combines technical hands-on work with high-level coordination and clear career growth, we want to hear from you.

About the Company

Esel Bilisim LLC is an innovative technology provider in Qatar, delivering specialized IT infrastructure, cybersecurity, and managed services. We partner with local and international businesses to ensure their systems are modern, secure, and efficient. Our team is built on a culture of technical excellence and a commitment to keeping Qatar’s business landscape connected.

Why Work With Us?

• Professional Advancement: We invest in your growth with access to the latest IT certifications and specialized training.
• Stable & Modern Environment: Work in a structured, professional office with access to cutting-edge hardware and software tools.
• Balanced Lifestyle: Benefit from a consistent Sunday-to-Thursday schedule, allowing for a reliable work-life balance.
• Incentivized Excellence: Comprehensive benefits including private health insurance, annual airfare allowance, and a competitive tax-free salary.

Key Responsibilities

• Coordinate and prioritize incoming helpdesk requests to ensure timely resolution within SLAs.
• Provide first- and second-level technical support for hardware, software, and network-related issues.
• Manage user accounts, access permissions, and system configurations for new and existing employees.
• Oversee IT inventory, including the procurement, setup, and maintenance of workstations and peripherals.
• Coordinate with external vendors for specialized repairs or large-scale infrastructure projects.
• Maintain accurate documentation of support activities, system updates, and troubleshooting procedures.
• Monitor system performance and proactively identify recurring technical bottlenecks.

Skills and Requirements

• Technical Troubleshooting: Strong ability to diagnose and resolve issues within Windows/Office 365 environments.
• Ticketing System Proficiency: Experience managing support workflows through tools like Jira, Zendesk, or ServiceNow.
• Networking Basics: Solid understanding of LAN/WAN, VPNs, and basic firewall configurations.
• Communication: Clear, professional English communication skills to translate technical issues for non-technical users.
• Organization: Ability to handle multiple support tickets simultaneously without sacrificing detail.
• Experience: 2–4 years of experience in IT support or technical coordination.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Apply Now

We’ve made our application process simple and transparent because we value your time. If you’re ready to help us drive technical excellence at Esel Bilisim LLC, submit your updated CV today. Our team will review your application and reach out to qualified candidates within one week.

Don’t miss this opportunity to grow your IT career in Doha. Apply today.

نوع الوظيفة: دوام كامل, دائم

الراتب المدفوع: QAR٥٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي