IT Support & Deployment Specialist

IT Support & Deployment Specialist

Location: Riyadh, Saudi Arabia

Work Type: Hybrid (Onsite & Remote)

About Us

ONFTECH is a global player in Fintech and RegTech solutions , dedicated to helping businesses navigate complex digital transformations. With a strong presence across the GCC and Europe, we specialize in process automation, centralized information management, and user-friendly solutions that drive efficiency and innovation. Our team thrives on creativity, collaboration, and a shared mission to solve critical challenges in the fintech space. Joining ONFTECH means becoming part of a culture that values growth, impact, and excellence. ONFTECH AL ARABIA is a subsidiary of ONFTECH.

Role Overview

ONFTECH AL ARABIA is seeking an IT Support & Deployment Specialist to join our growing technology team in Riyadh. The role involves responding to support tickets, troubleshooting application issues, documenting resolutions, deployments for internal and external systems and collaborating closely with the development and product teams.

Responsibilities

• Responsible for supporting customers for deployment activities.
• Respond to incidents and requests within a ticketing system to provide technical support to international customers based on SLA requirements.
• Use JIRA system for IT and Deployment activities.
• To analyse the software and hardware problems and produce permanent solutions.
• To investigate the issues and implementing workarounds and solutions.
• As technical point of contact to provide training to partners and customers.
• Preparing periodic support reports to share with customers.

Qualifications

• At least associate degree preferred (Preferably Computer Programming / Computer Technology and Information Systems / Computer Technology and Programming)
• Have experience with IT support and deployments
• Have experience in creating thorough, readable and actionable documentation for the end users with mixed technical knowledge
• Have experience on MS SQL
• Have experience on API, SOAP, Postman is a plus
• Have knowledge on MQ systems (IBM MQ, Rabbit MQ etc.) is a plus
• A team player with analytical thinking
• Have service and customer-centric mindset
• Provide setup and support for systems such as email, VPN, and remote access
• Experience working within a helpdesk environment, working within SLAs
• Assist in product improvements by sharing user feedback with the Product team
• Fluency in English and Arabic

Opportunities

• Professional Growth : Work on cutting-edge fintech projects with exposure to global markets.
• Flexible Work Culture : Enjoy the benefits of a hybrid work environment while collaborating with a global team.
• Impactful Projects : Contribute to transformative solutions in the fintech industry.
• Learning and Development : Access training programs, certifications, and mentorship to advance your career.
• Global Exposure : Engage with international clients and diverse business practices.

If you believe you are the right fit for this role, we are excited to receive your application!