IT Support Desk Technician

IT Support Desk Technician (Contract)

The Hollister Group is partnering with an organization seeking an IT Support Desk Technician to provide day-to-day end-user support. This person will be a first point of contact for troubleshooting common technology issues and ensuring employees have a smooth support experience.

Compensation: $27-33/hour based on experience

This is a 3 month contract position onsite in Norwell, MA.

Responsibilities:

• Provide Tier 1–2 technical support to employees via phone, email, and in-person support
• Troubleshoot routine hardware, software, and access issues and escalate as needed
• Assist with user onboarding and setup, including device readiness and basic account access
• Support general maintenance tasks, upgrades, and deployments as assigned
• Track and document support requests and resolutions in a ticketing system
• Contribute to ongoing IT initiatives and technology rollouts as needed

Qualifications:

• 1+ years of experience in an IT support/helpdesk or end-user support role
• SharePoint experience
• Strong customer service and communication skills with a user-first mindset
• Comfortable working in a Microsoft-based environment and supporting common workplace tools
• Able to prioritize effectively and manage multiple requests in a fast-paced setting
• Relevant certifications are a plus, but not required

Our Commitment to Inclusion & Belonging

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.