IT Support Engineer

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.

Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.

Description:

• Provide first-level technical support for IT-related issues, assisting users via phone, email, and in-person
• Troubleshoot hardware and software problems on desktops, laptops, and peripherals
• Install, configure, and maintain computer systems and software applications
• Manage user accounts, including setup, modification, and deactivation of accounts in Active Directory
• Document and track support requests using the ticketing system, ensuring timely resolution
• Assist in the deployment of IT equipment and ensure systems are operational
• Implement and maintain security measures to protect sensitive data and network integrity
• Participate in team projects, providing support and input on system configurations and upgrades
• Conduct training sessions for users on software applications and IT best practices
• Stay updated on the latest technology trends and IT practices to provide the best support
  
  

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1-3 years of experience in an IT support or technical support role
• Strong understanding of desktop operating systems (Windows, macOS) and common software applications
• Experience with hardware troubleshooting and repair
• Knowledge of networking concepts and basic network troubleshooting
• Familiarity with ticketing systems for tracking support requests
• Excellent communication and customer service skills
• Ability to work independently as well as in a team environment
• Certifications such as CompTIA A+, HDI Support Center Analyst, or similar are a plus