IT Support Engineer

Job Title: Engineer IT infra

Location: Thrissur

Main Responsibilities

End user device management:

• Address hardware, operating system & software issues of computer systems.

• Office applications, basic business tools, authentication via active directory

• Network configuration management (LAN, Internet, VPN)

• Client-side security configurations (Firewall, Antivirus, DLP, VPN)

• Peripherals (printers, scanners) configurations support

• Scheduled proactive activities and patching support

• Client-side backup configurations support

• O/S support Windows (Specially Windows 10 & 11)

• Antivirus Management

• Infrastructure Application (O365 & Google workspace)-client-side support (Email, Office)

General Responsibilities:

• Maintain definitive library for OS, Applications, product guides, device firmware etc.

• Maintain and update configuration documents

• Maintain assets and software license/subscriptions

• Vendor co-ordination and support

• Maintain SLAs and do timely escalations.

• Report all incident/service/change requests in helpdesk tool.

• Provide after hour support in case of emergencies and occasional weekend maintenance.

Co-ordination with Remote Team and provide onsite support for:

• Physical & virtual server administration and scheduled activities

• Storage & backup management

• Firewall, IPsec & SSL VPN management

• Switching & wireless infrastructure.

Skills:

• Excellent troubleshooting skills

• Proven experience as computer technician or similar role

• Exceptional organizing and time-management skills

• Very good communication abilities

• Windows 10 & 11 operating system management skills

• LAN – Wired & Wireless network management.

• Reporting

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Do you have hands-on experience in desktop / end-user support?
• How many years of experience do you have supporting Windows OS (Windows 10/11)?
• Do you have experience in LAN / Wi-Fi networking ?
• Are you an Immediate Joiner ?

Experience:

• minimum: 1 year (Required)

Work Location: In person