IT Support Engineer

Job Title: IT Support Engineer

Job Type: Full-time

Reports to: IT Manager / SDM

Job Overview:

We are seeking a skilled IT Support Engineer to provide technical support for hardware, software, and network issues in a business environment. The ideal candidate will troubleshoot IT problems, manage user accounts, and assist with system administration while ensuring efficient service delivery and high user satisfaction.

Key Responsibilities:

• Provide 1st/2nd-line support for hardware (laptops, printers), software (Windows/MacOS, O365), and basic network issues (Wi-Fi, VPN).
• Install, configure, and troubleshoot end-user devices, applications, and Active Directory tasks (password resets, permissions).
• Deploy licensed software, ensuring compliance, and train users on new tools/systems.
• Manage tickets (logging, prioritization, escalation) via ITSM tools with full documentation.
• Assist with onboarding (email setup, access to shared drives/printers).
• Support server administration (Windows/Linux), patching, and security configurations.
• Assist with backup/disaster recovery, network infrastructure (routers, switches), and LAN/Wi-Fi troubleshooting.
• Document system/network changes and maintain knowledge base.
• Collaborate on hardware/software rollouts with minimal disruption.

Qualifications:

• Education: Bachelor’s in IT/Computer Science or equivalent experience.
• Experience: 3+ years in IT support (hardware, software, networking, and server administration).
• Strong communication skills in Arabic and English.

Technical Skills:

• Expertise in troubleshooting Windows/MacOS, mobile devices, and desktop hardware
• Expertise in O365, Google Workspace, and enterprise applications support
• Hands-on experience with Active Directory, network resources (shared drives/printers), and basic server administration (Windows/Linux)
• Knowledge of networking fundamentals (Wi-Fi, VPN, LAN, DNS, DHCP) and remote support tools
• Familiarity with virtualization (VMware/Hyper-V), cloud platforms (AWS/Azure), and monitoring tools
• Understanding of backup solutions, disaster recovery, and system patching processes

Soft Skills:

• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks, multitask effectively, and maintain composure while delivering quality support in fast-paced environments

Certifications (Preferred):

• ITIL Foundation certification
• CompTIA A+, Network+, Server+ or similar IT support certifications.
• Microsoft Certifications (MCSA, Azure Fundamentals or similar).
• Google Workspace (GWS) Fundamentals Certification.
• Cisco Certified Network Associate (CCNA) or equivalent networking certification.
• Linux+ or similar system administration certifications

Job Type: Full-time