IT Support Engineer

Temporary contract for 1 month

Role Overview

We are seeking a skilled and self-driven IT Support Engineer with strong technical expertise in system administration, network troubleshooting, security, telephony systems, and end-user support. The ideal candidate will manage IT infrastructure, provide on-site and remote support, configure servers, CCTV, access control, and ensure smooth IT operations across multiple client environments.

Key Responsibilities

• Troubleshoot and maintain desktop/laptop systems (Windows 7/10/11 and macOS Monterey/Sequoia/Sonoma).
• Implement, configure, and troubleshoot network devices including routers, switches, firewalls, and wireless APs.
• Manage email platforms including Microsoft 365, Google Workspace, and cPanel.
• Configure and maintain CCTV systems (Hikvision, Dahua), NVR/DVR, and remote access.
• Install and manage access control and attendance systems (ZKTeco, Matrix, Hikvision).
• Provide support for PABX/VoIP systems — Avaya, Grandstream, Yeastar, and 3CX.
• Perform server administration, backups, patching, and firmware updates.
• Configure DNS, DHCP, FTP, NAT, and other core network services.
• Monitor VPN connectivity, file servers, and security appliances (SonicWall, FortiGate).
• Provide remote support via RDP, AnyDesk, TeamViewer, or similar tools.
• Create and maintain technical documentation, SOPs, and network diagrams.
• Manage IT infrastructure for multiple clients as an on-site administrator.
• Maintain logs, update tickets in helpdesk systems, and escalate issues when necessary.
• Assist in IT infrastructure upgrades, process improvements, and implementation projects.

Required Skills & Knowledge

• Good understanding of systems and troubleshooting (Windows & macOS).
• Experience with network technologies: LAN/WAN/WLAN, VLANs, IP addressing, DNS, DHCP.
• Hands-on experience with firewalls: FortiGate, SonicWall (VPN, rules, monitoring).
• Proficiency in Microsoft 365, Google Workspace, and email configuration.
• Experience with CCTV, access control systems, and biometric devices.
• Knowledge of backup solutions: Veeam, Acronis, Altaro.
• Ability to work with PABX/VoIP systems (Avaya, Grandstream, 3CX, Yeastar).
• Familiarity with ticketing/helpdesk platforms.
• Ability to diagnose hardware, software, and network issues efficiently.

Soft Skills

• Strong communication and customer service abilities.
• Calm, professional, and solution-oriented under pressure.
• Excellent problem-solving and multitasking skills.
• Organized, detail-focused, and committed to documentation.
• Flexible, adaptable, and proactive in learning and teamwork.

Joining on 15th March 2026 until 15th April 2026

Job Type: Temporary
Contract length: 1 month