IT Support Engineer

Al Haktur IT Solutions is seeking a skilled and proactive IT Support Engineer to join our technical team in Dubai. This role is ideal for a technology-driven professional who can provide reliable technical support, maintain IT systems, and ensure smooth day-to-day operations for clients and internal teams within a fast-growing IT solutions company.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Monitor system performance and troubleshoot technical problems efficiently.
• Manage user accounts, email configurations, and system access permissions.
• Support server maintenance and ensure proper system updates.
• Maintain network infrastructure including routers, switches, and firewalls.
• Perform regular data backups and ensure information security.
• Maintain documentation of IT systems, configurations, and troubleshooting processes.
• Coordinate with external vendors for advanced technical support when required.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in IT support or system administration.
• Strong knowledge of Windows operating systems and networking fundamentals.
• Familiarity with firewalls, antivirus software, and backup systems.
• Experience with Microsoft 365 administration and user account management.
• Good troubleshooting and analytical skills.
• Strong communication and interpersonal abilities.

Skills & Competencies:

• Strong problem-solving and technical troubleshooting skills
• Ability to prioritize tasks and handle multiple support requests
• Attention to detail and system accuracy
• High level of responsibility and data confidentiality
• Ability to work independently and as part of a team

At Al Haktur IT Solutions, technology and reliability are the foundation of our services. This IT Support Engineer position in Dubai offers an excellent opportunity to expand your technical expertise while contributing to innovative IT solutions in a dynamic and professional environment.