IT Support Engineer

Devflovv is looking for a proactive L1 Service Desk / Infrastructure Support Engineer who thrives in a fast-paced environment and can not only resolve technical issues but also support team growth by mentoring new hires.If you have strong IT support fundamentals and enjoy problem-solving while working in an international environment, we would love to connect with you.

Role Overview:

As part of our IT support team, you will be the first line of technical assistance, ensuring smooth IT operations while maintaining high service standards.

Key Responsibilities

• First point of contact for IT issues (calls, emails, chat)
• Troubleshoot hardware, software, and network issues
• Maintain high first contact resolution
• Ticket logging, documentation, and categorization
• Escalation to L2/L3 teams when required
• Train and support new team members
• Contribute to process improvements
• Maintain SLA and quality benchmarks

Requirements

• 2–4 years of experience in Service Desk / IT Support
• Strong knowledge of IT systems, networks, and applications
• Experience with ticketing tools (ServiceNow, Jira, or similar)
• Excellent communication and customer handling skills
• Mentoring or training experience is a plus

Work DetailsCompany:

DevflovvShift: Canadian time zone (rotational shifts)

Days: Monday – Friday (may vary based on shift rotation)

Location: LDA Avenue, Raiwand Road Lahore (Onsite)

Benefits:

• Market competitive salary
• In-house meals
• Medical coverage
• Learning and growth opportunities
• Collaborative work environment

Interested?

Apply via Indeed or send your resume at

misha.sohail@devflovv.com

OR Apply via following link:

https://erp.devflovv.com/jobs/remotely_yours_(pvt)_ltd/technical-support-analyst

Pay: Rs120,000.00 - Rs130,000.00 per month

Work Location: In person