IT Support Engineer

Tier 2 Support – Responsibilities

• Handle complex and technical issues that cannot be resolved by Tier 1 support.
• Perform in-depth troubleshooting, advanced configuration, and specialized technical analysis.
• Resolve all end-user related issues, including software, hardware, applications, web applications, access problems, incidents, and requests.
• Manage the IT asset management activities, including inventory control and distribution of IT equipment.
• Analyze and ensure quality assurance for continuous improvement of support services.
• Provide on-site support when required for issues that cannot be resolved remotely, including PC deployment and hardware troubleshooting.
• Support hardware and software installation, configuration, upgrades, and relocation activities across multiple locations.
• Provide second-tier application support for all customer service–related systems.
• Perform remote support during standby hours (after working hours, weekends, and holidays) by handling calls, messages, and ITSM tickets and resolving or escalating issues.
• Log, diagnose, escalate, resolve, and close incidents, including functional and vertical escalations where applicable.
• Identify and implement solutions that reduce repeated incidents (root cause analysis, self-help solutions, etc.).
• Coordinate with vendors for hardware/software issues that fall under vendor responsibility.
• Support crisis and high-priority incident situations requiring deeper technical intervention.
• Maintain and manage IT equipment stores and support stock distribution as required.

Need native Arabic speaking male candidates who have a car and a valid Qatar Driving License

Pay: From QAR6,000.00 per month

Application Question(s):

• Do you have a valid Qatar driving license and car?
• What is your gender?

Experience:

• Tier 2 IT Support Engineering: 2 years (Required)

Language:

• Arabic (Required)

Work Location: In person