Senior IT Support Engineer

Senior IT SupportEngineer

£35,000 – £40,000 + Annual Performance Based Bonus + Training & Career Progression
Location: On-site / Support Desk

About the Role

We’re looking for a Senior IT Engineer to take a leading role in supporting and improving client IT environments. This position goes beyond day-to-day support - you’ll act as a technical escalation point, contribute to infrastructure design, and play a key role in delivering projects and driving best practices.

You’ll be joining a small team with huge ambitions, where your input genuinely matters. This is an opportunity to have a real impact, shape how services are delivered, and grow with the business.

If you enjoy solving complex problems, working with modern technologies, and having a direct influence on outcomes, this role offers the autonomy and variety to do exactly that.

*Due to the nature of this role, remote or hybrid working will not be considered*

What You’ll Be Doing

• Acting as a technical escalation point for complex support issues
• Delivering advanced remote and on-site support across client environments
• Leading and contributing to projects (migrations, cloud adoption, infrastructure upgrades)
• Supporting and optimising Microsoft 365, Azure, and hybrid environments
• Designing and implementing secure, scalable IT solutions
• Proactively monitoring systems and identifying improvements
• Mentoring junior engineers and supporting team development
• Building strong client relationships and providing expert guidance
• Perform network troubleshooting and configuration.
• Install, configure, and maintain hardware, software, and IT systems.
• Perform regular system updates, patching, and security updates.
• Assist with user account setup, permissions, and access control management.
• Ensure compliance with data security, backup, and disaster recovery policies.
• Monitor and manage client IT infrastructure using our support management software
• Conduct scheduled maintenance and routine system health checks.
• Maintain accurate system documentation and support records.
• Keep the Support management software updated with current client system information and support activities.
• Implement cybersecurity best practices to protect client environments.
• Assist with security audits and vulnerability assessments.
• Ensure all systems comply with company IT policies and procedures.
• Communicate effectively with clients to resolve issues and ensure satisfaction.
• Provide training and guidance to clients on IT systems and software.
• Assist with IT asset management, including hardware inventory tracking and procurement.
• Maintain accurate records of equipment, licenses, and infrastructure components.

What We’re Looking For

Essential:

• Strong experience in a Level 3 / Senior IT support or infrastructure role
• Deep understanding of Windows environments and networking (DNS, DHCP, TCP/IP, VPN)
• Hands-on experience with Microsoft 365, Azure, and Active Directory
• Proven ability to troubleshoot complex issues
• Excellent communication and customer-facing skills

Desirable:

• Experience in an MSP or multi-client environment
• Knowledge of cybersecurity best practices
• Relevant certifications (Microsoft, CompTIA, Cisco)

Why Join Us?

• Annual bonus based on company and individual performance
• Regular team days and social events
• Use of a company pool vehicle for client site visits
• Work on high-impact projects, not just support tickets
• Be part of a growing company where you can make a real impact
• Exposure to modern cloud and hybrid environments
• Opportunities to influence technical decisions
• Ongoing training and certification support
• Clear progression into senior, lead, or specialist roles
• Supportive, collaborative team culture

The Right Fit

You’re an experienced engineer who takes ownership, enjoys mentoring others, and looks beyond quick fixes to long-term improvements. You’re confident working in a fast-paced environment, directly with clients and want to play a key role in delivering high-quality IT services.

Job Type: Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Referral programme

Experience:

• IT support: 5 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person