IT Support Engineer

We are seeking a skilled and proactive IT Support Executive to join our team. The ideal candidate will be responsible for providing technical support, maintaining IT infrastructure, and resolving hardware, software, and network issues to ensure smooth day-to-day operations. This role requires close collaboration with staff across departments to address IT needs promptly and efficiently, while maintaining high standards of service and security.

Key Responsibilities

• Install, configure, and provide technical support for hardware, software, and network-related issues.
• Set up and maintain computer systems, printers, peripherals, and other IT equipment.
• Diagnose and resolve technical incidents, escalating complex issues to relevant teams when necessary.
• Respond promptly to support requests, ensuring a high level of user satisfaction.
• Support staff in adopting AI tools (e.g., Microsoft Copilot, ChatGPT, Claude or similar) for daily tasks.
• Maintain accurate and up-to-date documentation of IT assets, configurations, network diagrams, and system setups.
• Manage and maintain on-premises servers, including regular monitoring, patching, and performance checks.
• Perform regular maintenance, cleaning, and firmware/software updates on biometric devices.
• Perform server backups and restorations using Windows Server Backup (wbadmin) to ensure data integrity and disaster recovery readiness.
• Create, manage, and maintain Active Directory users, groups, and organizational units (OUs).
• Configure and manage Group Policy Objects (GPOs) to enforce security, access, and system settings across the network.
• Stay updated on the latest technologies, trends, and best practices in IT support to continuously enhance skills.

Requirements

• Bachelor’s degree in information technology, Computer Science, or related field.
• Minimum of 3 years of proven experience as an IT Support Engineer/Executive or similar role in the UAE.
• ITIL 4 certification (preferred).
• Hands-on experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices.
• Familiarity with ITIL best practices for incident, problem, and change management.
• Customer-focused attitude with a passion for delivering high-quality support services.

Ability to work independently and as part of a team, with a strong sense of accountability and ownership

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: In person