Emirati - IT Support Engineer

Please note that this position is exclusive to UAE Nationals Only

Responsibilities:

• Provide technical support to employee's queries and issues related to computer systems, software, and hardware.
• Walk end-users through the problem-solving process.
• Act as an IT Help Desk representative and ensure all queries are efficiently addressed and resolved in due time.
• Keep IT Helpdesk system records up to date.
• Train computer users when and as required.
• Install, modify, and repair computer hardware and software, as well as computer peripherals.
• Clean up and recycle computers.
• Run diagnostic programs to resolve problems.
• Maintain asset information for end-user IT equipment.
• Provide general administration support to the IT function.
• Provide high quality of customer service.

Qualifications:

• BSc degree in Computer science or equivalent.
• 5+ years of experience in providing IT Helpdesk support services.
• Hands-on experience in troubleshooting hardware, software, and network issues.
• Sound technical knowledge of IT systems such as servers, virtualization, Active Directory, Networking, Routing & Telecom systems.
• Strong communications and problem-solving skills.
• Fluent English, Arabic is an added advantage.
• Proficient MS Office skills.

Pay: From AED9,000.00 per month

Work Location: In person