IT SUPPORT ENGINEER INDOOR AND OUTDOOR

Job Title: IT Support Engineer (Onsite & Offsite) ​Overview ​We are seeking a highly motivated and technically proficient IT Support Engineer to provide comprehensive technical assistance and support to our internal staff and external clients. This role requires a dynamic individual who is equally comfortable resolving issues remotely from the office and traveling to customer locations to provide hands-on technical service, installation, and troubleshooting. The ideal candidate will be customer-focused, possess excellent problem-solving skills, and be able to work independently to manage their support queue. ​Key Responsibilities ​Customer & Technical Support (Onsite & Offsite) ​Provide timely and effective technical support, troubleshooting, and issue resolution for hardware, software, network, and system problems both remotely (offsite/indoor) and in-person (onsite/outdoor visits). ​Travel to customer and client locations as required to perform installations, configurations, diagnostics, repairs, and preventative maintenance on IT equipment and infrastructure. ​Install, configure, and maintain computer hardware (desktops, laptops, servers, printers), operating systems (Windows, macOS), and various applications. ​Diagnose and resolve network connectivity issues, including LAN/WAN, Wi-Fi, VPN, and firewall problems. ​Respond to and manage support requests via phone, email, chat, and our ticketing system, ensuring all issues are logged, prioritized, and resolved within agreed Service Level Agreements (SLAs). ​Talk clients through a series of actions, either remotely or in-person, to resolve technical issues. ​Assist with the setup and support of peripheral devices, communication platforms (e.g., Microsoft 365, VoIP, video conferencing), and remote work tools. ​System Maintenance & Documentation ​Perform routine system maintenance, updates, backups, and configuration changes to ensure optimal performance and security of client and internal IT infrastructure. ​Maintain accurate inventory and asset logs for all hardware and software. ​Document technical knowledge in the form of notes, manuals, and FAQs, ensuring the internal knowledge base is up-to-date. ​Properly escalate unresolved issues to the appropriate internal teams (e.g., Senior Engineers, Development) or external vendors. ​Client Relationship & Professionalism ​Maintain a high level of professionalism and strong customer service when interacting with internal staff and external clients. ​Explain technical issues and solutions clearly and concisely to non-technical users. ​Ensure follow-up with customers to confirm the full functionality of their IT systems after troubleshooting. ​Qualifications ​Required Skills & Experience ​Proven work experience (e.g., 2+ years) as an IT Support Engineer, Technical Support Officer, or similar role. ​Solid working knowledge of desktop operating systems (Windows, macOS) and Microsoft Office/Microsoft 365 suite. ​Experience with network troubleshooting (TCP/IP, DNS, DHCP, routing, firewalls). ​Familiarity with remote support tools (e.g., TeamViewer, RDP) and ticketing systems. ​Strong diagnostic and problem-solving skills with the ability to troubleshoot complex hardware and software issues. ​Excellent written and verbal communication skills. ​Ability to work independently, manage a case queue, and prioritize tasks effectively. ​Must have a valid driving license and reliable transportation to perform frequent offsite customer visits. ​Preferred Qualifications (A Plus) ​Bachelor's degree in Information Technology, Computer Science, or a related field. ​Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator (or equivalent). ​Experience supporting Windows Server environments, Active Directory, and basic cloud services (e.g., Azure, AWS). ​Working Environment ​This role involves a mix of office-based/remote support and frequent travel to client sites. Candidates must be adaptable and flexible to changing schedules and environments.

Job Types: Full-time, Permanent, Fresher

Pay: AED2,500.00 per month