IT Support Engineer - KSA National

About the Job

As the IT Support Engineer in our Riyadh office, you will play a key role in ensuring the smooth running of our business by providing day-to-day technical assistance to employees and resolving IT issues as they arise. You will support colleagues with hardware and software setup, troubleshooting, and basic networking, while helping to maintain an efficient and secure IT environment. This role is ideal for someone early in their IT career who is eager to grow and expand their expertise. This role is open to Saudi nationals only, in line with our commitment to local hiring and talent development in the Kingdom.

The Moment

Lean has tripled in size over the past twelve months. We’re on track to triple again next year.

What started as the region’s pioneering Open Finance platform is now becoming something bigger: a multi-product infrastructure company powering payments, data, and lending across MENA. We’re expanding into new markets, opening offices, acquiring businesses, and building capabilities that didn’t exist here before.

We’ve processed billions of dollars in transactions. We’re trusted by 300+ clients - from Binance and Careem to Etisalat - and backed by General Catalyst, Sequoia, and Shorooq. Our $67.5M Series B was just the beginning.

Responsibilities

• Provide day-to-day technical support for employees in the Riyadh office and remote colleagues.
• Set up and maintain employee laptops, peripherals, and software tools.
• Assist with onboarding and offboarding of employees.
• Support video conferencing tools, printers, and office IT equipment.
• Help maintain the IT inventory (hardware and software).
• Escalate complex technical issues to senior IT staff when needed.
• Follow IT security and data protection guidelines.
• Document common issues and solutions to improve support efficiency.

Minimum Qualifications

• 3-5 years of experience in an IT support or helpdesk role.
• Good knowledge of macOS troubleshooting and support.
• Familiarity with cloud productivity suites (Google Workspace preferred).
• Basic understanding of networking concepts (Wi-Fi, VPNs, etc.).
• Experience with MDM solutions (Jumpcloud, JAMF, Addigy, etc.) is a plus.
• Strong problem-solving skills and willingness to learn.
• Ability to provide clear communication and user-friendly support.
• Proficiency in English & Arabic.

Desired Qualifications

• Degree or certificate in IT or a related field.
• Experience supporting collaboration tools such as Slack, Notion, or Jira.
• Exposure to IT service management best practices (ITIL awareness is a plus).

NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!

Why Join us?

Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.

To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we’re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.

To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.

Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!

Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data