IT Support Engineer - Male

User Support (Tier 1 & 2): Provide timely and effective technical support to internal staff (and occasionally external clients) via phone, email, and in-person desk-side assistance.

Troubleshooting: Diagnose and resolve hardware issues (laptops, desktops, printers, mobile devices) and software problems (Operating systems, Microsoft 365, and proprietary applications).

System Administration: Manage user accounts, permissions, and access rights in Active Directory (or Azure AD) and other critical business systems.

Onboarding & Offboarding: Set up new hire workstations, configure hardware and software, and manage the technical aspects of employee departure.

Asset Management: Maintain an accurate inventory of all IT assets, software licenses, and hardware.

Network & Connectivity: Troubleshoot basic network issues, including Wi-Fi connectivity, VPN access, and basic VoIP/telephony problems.

Antivirus/Security: Experience installing, configuring, and troubleshooting anti-malware and endpoint security solutions.

Documentation: Create and update knowledge base articles, technical documentation, and procedural guides for both end-users and the IT team.

Qualification: A Bachelor's Degree in Computer Science or relevant IT certifications.

· Experience: Minimum of 3 years of experience in an IT Support, Help Desk, or Desktop Support role.

· OS Expertise: Strong proficiency in supporting and troubleshooting operating systems.

· Core Applications: Proven experience supporting Microsoft Office 365 (Exchange Online, SharePoint, Teams) or equivalent cloud collaboration suites (e.g., Google Workspace).

· Ticketing Systems: Experience working with a professional ticketing system (e.g., Jira Service Desk, ServiceNow, Zendesk) for logging and tracking incidents.

· Hardware: Ability to diagnose, repair, and upgrade PC and Mac hardware components.

· Communication: Excellent verbal and written communication skills with a focus on customer service and translating technical issues into simple terms.

Experience with Mobile Device Management (MDM) solutions.

Job Type: Full-time

Work Location: In person