IT Support Engineer/System Administrator

We are looking for an IT Support Engineer/System Administrator.

As IT Support Engineer, you will be the go-to technical support specialist for ~50+ employees (engineering, security, operations, and leadership teams). You’ll own end-to-end user lifecycle, endpoint management, Google Workspace administration, hardware/software troubleshooting, and daily operational support — ensuring seamless productivity while maintaining high security and compliance standards in a regulated Web3 environment.

• 5–10 years of hands-on IT support experience in a professional environment (fintech, tech startup)

• Strong proficiency with Google Workspace administration (user provisioning, groups, Drive permissions, security settings, Endpoint Management)

• Solid experience supporting macOS and Windows 11 endpoints — imaging, troubleshooting, software deployment

• Familiarity with MDM solutions (Google Endpoint Management, Intune, Jamf, or similar) for device compliance and remote management

• Basic understanding of IT security best practices: MFA, encryption, least privilege, endpoint protection

• Excellent problem-solving and communication skills — ability to explain technical issues clearly to non-technical users (engineers, compliance, executives)

• Organized and detail-oriented — capable of managing tickets, documentation, and hardware inventory

• Bachelor’s degree in IT, Computer Science, or equivalent practical experience

User Lifecycle Management:

Execute full onboarding for new hires (Day 1 readiness):

• Provision Google Workspace accounts (Gmail, Drive, Calendar, Meet) with correct group memberships and security settings

• Image and configure corporate laptops (macOS & Windows) with required software, security tools, and compliance profiles

• Enroll devices in MDM (Google Endpoint Management/ any) and enforce MFA/2FA

• Grant access to internal tools, distribution lists, shared drives, and collaboration

• channels

• Suspend/deactivate Google Workspace accounts and revoke access

• Wipe and recover corporate laptops/assets

• Set up email forwarding/aliases and data handover to team/manager

Endpoint & Hardware Support:

• Manage and troubleshoot corporate endpoints (macOS & Windows 11) — including software installation, updates, printer setup, Wi-Fi connectivity (corporate & guest networks), and peripheral issues

• Administer Google Endpoint Management (MDM) for device compliance, remote lock/wipe, app restrictions, and encryption enforcement

• Provide first-line support for Google Workspace (Gmail, Drive sharing, Calendar, Meet, Docs/Sheets collaboration) — resolve access, sync, and permission issues

• Maintain hardware inventory, track assets, and coordinate repairs/replacements

Daily IT Operations & Troubleshooting:

• Serve as Tier 1/2 support for all employee IT issues (hardware, software, connectivity, SaaS tools) via ticket system

• Monitor endpoint health, security alerts (e.g., from Google Endpoint Management), and user-reported incidents — escalate to security team when needed

• Support secure file sharing and collaboration using Google Workspace corporate accounts (no personal Gmail usage allowed)

• Support quarterly compliance checks (e.g., endpoint encryption, MFA enforcement, log reviews)