IT Support Executive

• Install, configure, and troubleshoot restaurant POS systems, kitchen display systems (KDS), online ordering integrations, and payment terminals.
• Coordinate with POS vendors for escalations and upgrades.
• Provide support for desktops, laptops, printers, barcode scanners, cash drawers, routers, and CCTVs.
• Perform installation, upgrades, and maintenance of software and operating systems.
• Monitor performance and ensure timely patching and anti-virus updates.
• Troubleshoot internet connectivity issues across restaurant branches.
• Monitor and maintain network devices (firewalls, access points, switches).
• Serve as the first point of contact for outlet staff for all IT-related issues.
• Train restaurant staff on basic IT processes, POS usage, and system best practices.
• Support data backup and recovery processes.
• Monitor unauthorized access attempts and suspicious activities.
• Support IT needs during restaurant openings, renovations, or relocations.
• Provide on-call support during peak hours, weekends, and holidays (as needed).

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of IT support experience, preferably in the restaurant or retail sector.
• Strong knowledge of POS systems and restaurant operations technology.
• Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, VPN).

Job Type: Full-time

Pay: Rs70,000.00 - Rs80,000.00 per month

Work Location: In person