IT Support Executive (Night Shift)

Job Description
We are seeking an experienced Executive IT Support (Night Shift) to join the IT Department at Level 3 BOS (Pvt.) Ltd., DHA Karachi. The role involves providing comprehensive support to end-users, including troubleshooting hardware, software, and network issues, responding to user inquiries, and delivering effective technical solutions.

Key Responsibilities:

• Provide assistance to all employees encountering IT or computer-related issues.
• Create, update, and manage user accounts and services across multiple cloud platforms.
• Offer technical support via phone, in-person, and remote tools.
• Manage and administer systems such as Active Directory, Azure, SharePoint, Exchange, Office 365, Endpoints, firewalls, load balancers, email filtering, backups, phone systems, and mobile devices.
• Set up and configure Office 365, including devices, email clients, computers, and mobile phones.
• Work with virtual desktop infrastructures and remote desktop technologies.
• Configure, deploy, and relocate desktops, laptops, printers, and related hardware.
• Detect, report, and respond to cybersecurity risks.
• Install and configure advanced firewalls and network switches.
• Diagnose, troubleshoot, and document end-user issues accurately and efficiently.
• Ensure timely, high-quality resolution of all support requests.
• Prioritize tasks effectively and meet established deadlines.
• Prepare technical documentation for system configurations and procedures.
• Coordinate with telecom vendors and prepare scopes of work for technical projects.
• Perform routine cabling and equipment installations.
• Liaise with service providers and technology vendors for issue resolution.
• Research, design, and implement new technical solutions based on user needs.

Required Skills & Experience

• Strong communication skills in English (spoken, written, and reading).
• Minimum of two years of relevant experience in IT support or help desk roles.
• Certifications such as A+, Network+, or Microsoft are preferred but not mandatory.
• Hands-on experience with hardware, software, and network setup and configuration.
• Ability to explain technical concepts to both technical and non-technical users.
• Proficiency in troubleshooting Windows Servers, VMware, Hyper-V, Windows 10/11, and Office 365.
• Strong analytical and problem-solving skills.
• Self-driven, eager to learn, and solution-oriented.
• Ability to work effectively in a fast-paced environment.
• Advanced proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.).
• Basic knowledge of cloud computing and cloud-based solutions.
• Experience with wireless networks, including setup, maintenance, and troubleshooting.
• Familiarity with video conferencing tools, mobile devices (iOS, Android), and other commonly used hardware/software.
• Experience providing remote support using phone and remote access tools.
• Background in configuring iPads, iPhones, and enterprise-level mobile devices preferred.
• Experience with telecom systems, structured cabling, switches, cameras, and access points.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.
• Flexibility to work weekends, extended hours, and participate in on-call rotations.
• Willingness to learn and adopt new technologies, with growth opportunities available within the IT department.

Why Join Us:

At Level3 BOS, we cultivate a workplace centered on collaboration, innovation, and ongoing professional growth. In this role, you will have a meaningful impact on organizational outcomes and gain opportunities for continuous learning and career advancement within a supportive environment.

Location: DHA Phase 5, Karachi
Shift: Night Shift (8:00 PM – 5:00 AM)

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person