IT Support Executive (Night Shift)

We are looking for a skilled and customer-oriented Executive IT Support Specialist to join our IT team. This role is primarily focused on providing high-quality technical support to end users, including executives and employees, across hardware, software, networking, and cloud-based environments. The ideal candidate communicates clearly and confidently in English, demonstrates strong troubleshooting skills, and performs well in a fast-paced, service-driven setting.

Key Responsibilities:

• Deliver prompt, professional IT support to employees via phone, email, in-person assistance, and remote support tools
• Diagnose and resolve issues related to hardware, software, operating systems, networks, and applications
• Create, manage, and maintain user accounts and access permissions across cloud-based and on-premises systems
• Administer and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and endpoint devices
• Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals
• Configure and troubleshoot Office 365 applications, email systems, and mobile device access
• Support virtual desktop infrastructures and remote desktop technologies
• Monitor systems and respond to potential cybersecurity risks or incidents
• Configure and maintain network devices such as firewalls, switches, wireless access points, and load balancers
• Accurately document incidents, resolutions, system configurations, and IT procedures
• Ensure IT requests are handled efficiently while maintaining a high level of customer satisfaction
• Coordinate with telecom providers, internet service providers, cloud vendors, and third-party consultants
• Perform cabling, hardware installation, equipment moves, and workstation setups as required
• Research, recommend, and implement new IT solutions aligned with business needs
• Manage multiple tasks effectively under pressure and meet defined service timelines
• Participate in on-call rotations, weekend support, and flexible schedules when required

Requirements:

• Excellent spoken and written English communication skills.
• Minimum of 2 years’ experience in an IT support, help desk, or desktop support role
• Strong ability to clearly explain technical concepts to both technical and non-technical users
• Hands-on experience supporting:
• Windows Server and Windows 10/11
• VMware and/or Hyper-V
• Microsoft Office 365 and Exchange
• Strong troubleshooting, analytical, and problem-solving skills with a customer-service focus
• Familiarity with cloud platforms and cloud computing environments
• Experience supporting video conferencing systems and collaboration tools

Why Join Level3 BOS:
Level3 BOS offers a collaborative and growth-focused work environment that encourages continuous learning and career development. This role provides hands-on exposure to U.S.-based clients and finance teams, offering valuable experience in global financial operations. You will play a critical role in maintaining data accuracy while contributing to process improvement and long-term organizational success.

Location: DHA Phase 5, Karachi
Shift: Night Shift (8:00 PM – 5:00 AM)

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person