IT Support Executive-North

Location: Lahore

ROLE & RESPONSIBILITIES:

Duties and responsibilities include the following, but not limited to:

• Provide initial assessment of urgency and business impact on all support via calls and emails
• Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Maintain ownership of restaurant technical issues and services, ensuring they receive resolution within a committed timeline.
• Perform comprehensive root cause analysis and advise on how to avoid such incidents in the future
• Record incident resolution in the system and communicate to all managers.
• Document knowledge in the form of a knowledge base, tech notes and articles
• Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead per standards.
• Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.

EDUCATION and EXPERIENCE

• Bachelor's degree in Information Technology/Computer Science.
• At least 2 years of experience in a support role.

Job Type: Full-time

Pay: From Rs70,000.00 per month

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please mention your current gross salary.
• Are you comfortable with travelling to different cities for IT support?

Work Location: In person

Application Deadline: 05/07/2025
Expected Start Date: 22/02/2026