IT Support Executive-South

Location: Karachi

ROLE & RESPONSIBILITIES:

Duties and responsibilities include the following, but are not limited to:

• Provide initial assessment of urgency and business impact on all support via calls and emails
• Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Maintain ownership of restaurant technical issues and services, ensuring they receive resolution within a committed timeline.
• Perform a comprehensive root cause analysis and advise on how to avoid such incidents in the future
• Record incident resolution in the system and communicate to all managers.
• Document knowledge in the form of a knowledge base, tech notes and articles
• Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead per standards.
• Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.

EDUCATION and EXPERIENCE

• Bachelor's degree in Information Technology/Computer Science.
• At least 1-2 years of experience in a support role.

Job Type: Full-time

Pay: From Rs75,000.00 per month

Application Question(s):

• Please mention your current gross salary?
• Are you comfortable with travelling to different locations & cities for IT support?

Work Location: In person