IT Support Executive (US)

Overview

We are looking for an IT Support Executive to provide technical assistance to our US-based clients. The ideal candidate should have strong troubleshooting skills, excellent communication, and the ability to handle remote support in a fast-paced environment. Night shift/US shift availability is required.

Key Responsibilities

• Provide technical support to US clients via phone, email, and ticketing system
• Troubleshoot issues related to hardware, software, network, VPN, printers, and system performance
• Install, configure, and maintain operating systems and applications
• Monitor system alerts and respond to incidents in a timely manner
• Document issues, resolutions, and maintain logs in the ticketing tool
• Assist with onboarding/offboarding of client users (account setup, access management)
• Perform regular system updates, backups, and maintenance tasks
• Escalate unresolved issues to senior engineers when necessary
• Ensure high customer satisfaction and professional communication

Requirements

• Bachelor’s degree in IT, Computer Science, or related field
• 3–5 years of experience in IT support or technical helpdesk
• Strong knowledge of Windows/Mac OS, MS Office, and basic networking
• Familiarity with Remote Desktop tools and ticketing systems
• Excellent English communication skills (US client interaction mandatory)
• Ability to work in US shifts/night shifts
• Problem-solving mindset and attention to detail

Job Type: Full-time

Work Location: In person