IT Support Officer

Job Title: IT Support Officer

Location: Mamji Hospital, Karachi
Job Type: Full-Time
Department: Information Technology (IT)

Job Responsibilities:

• Provide first-level technical support to hospital staff for hardware, software, network, and system-related issues.
• Install, configure, and maintain computer systems, printers, and hospital management software.
• Monitor network performance and ensure reliable internet connectivity and data backup.
• Maintain and troubleshoot servers, biometric devices, CCTV systems, and other IT equipment.
• Manage user accounts, passwords, and access permissions in coordination with system administrators.
• Document technical issues and solutions, and escalate complex problems when necessary.
• Ensure data security protocols are followed and assist in IT audits or compliance checks.
• Provide support during software upgrades, system integrations, or hospital-wide digital initiatives.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–3 years of experience in an IT support role (experience in healthcare or hospital settings is a plus).
• Strong knowledge of Windows OS, MS Office, networking, and IT troubleshooting.
• Familiarity with hospital management systems (HMS) and basic server management preferred.
• Good communication skills and the ability to work under pressure.
• Strong problem-solving skills and a service-oriented mindset.

Job Type: Full-time

Work Location: In person