IT Support Officer

Job Objective

Deliver exceptional customer service by responding to IT support requests in a timely and professional manner.

Key Responsibilities

IT Support Ticket Management

• Response Time
• Resolution Time
• Escalation of issues

Problem Solving Skills

• Identification of issue
• Methods to solve the problem.
• Research and Development of un-known issues

Troubleshooting Skills

• Understanding of troubleshooting process
• Following of troubleshooting steps
• Determination of probable cause

Software Installation and Configurations

• Installation of Windows Operating System and Network settings
• Installation of Microsoft Office products and other applications
• Troubleshooting of issues during installation

Knowledge, Skills, Abilities & Other attributes

Education

• Bachelors (Computer Science, IT)

Skills

• Installation of Windows 11, Windows 10, Windows 8
• Installation of Microsoft Office 2019, Office 2016
• Printer installation and configuration
• Device Drivers installation and troubleshooting
• Remote support
• Hardware troubleshooting
• CCTV settings

Duration and Nature of Previous Experience:

• 1+ year IT Support

Job Type: Full-time

Pay: Rs55,000.00 per month

Application Question(s):

• Willing to work in a night shift

Education:

• Bachelor's (Required)

Experience:

• IT Support: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person