IT Support Officer

Functions of the Job Position:

Regular Duties/ Responsibilities:

• Install, configure, and support computers, laptops, and peripheral devices.
• Maintain Active Directory, firewalls, switches, access points, and
• critical servers (Helpdesk, Antivirus, Data Server, DHCP, Office 365).
• Manage the virtualization system (VMware) for efficient performance and scalability.
• Oversee daily operations of the data center, including server, storage, and network management.
• Support and manage audio and video conferencing systems for seamless communication.
• Ensure smooth connectivity between desktops, file servers, email servers, and other systems.
• Maintain IT asset records and ensure data integrity through regular updates.
• Enforce ISO procedures and work instructions related to IT.

Periodical Duties/ Responsibilities:

• Oversee system upgrades and guide IT staff during implementations.
• Manage weekly, monthly, and yearly data backups for data protection.
• Test network servers and related equipment to ensure optimal performance.
• Coordinate with vendors and service providers for warranties, support, and payments.
• Conduct preventive maintenance activities as per SOPs.
• Regularly review and improve processes for IT operations compliance.

Education: Minimum Graduation in Computer Science/Commerce.

Minimum 3 - 4 years of experience

Location:

• Multan (Required)

Work Location: In person