IT Support Officer

IT Support Officer

Job Type: Full-time

Location: New Mirpur City (10250) AJ&K

Experience: 1–2 Years

Job Description

We are seeking a reliable, hands-on IT Support Officer to provide technical assistance and ensure the smooth, uninterrupted operation of our IT infrastructure. The ideal candidate will be proactive in supporting end-users, resolving hardware and software issues, and maintaining a stable and secure IT environment across the organization.

Key Responsibilities

End-User Support

• Provide first-level IT support to staff for hardware, software, and network-related issues
• Respond to helpdesk requests promptly and professionally, ensuring timely resolution
• Train and guide staff on basic IT tools, systems, and best practices

Hardware & Peripherals

• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other peripherals
• Troubleshoot hardware faults and coordinate repair or replacement with vendors
• Set up and maintain IP phones, telephone exchange (PABX) systems, and landline connections
• Install, configure, and maintain IP cameras and CCTV systems (NVR/DVR setup, camera placement, and feed monitoring)
• Support and maintain biometric attendance devices (enrollment, troubleshooting, and data synchronization)

Networking — LAN / WAN

• Install and configure LAN infrastructure including switches, routers, access points, and patch panels
• Troubleshoot LAN/WAN connectivity issues, including Ethernet cabling, IP conflicts, and DNS/DHCP problems
• Configure and maintain Wi-Fi networks, including access point placement and wireless security settings
• Monitor network performance and assist with bandwidth management
• Work with ISPs for WAN connectivity issues, fiber/DSL troubleshooting, and service coordination
• Basic firewall configuration and port management (e.g., Fortigate, TP-Link)

Systems & Software

• Install, configure, and troubleshoot Windows OS (Windows 10/11) and Microsoft Office Suite
• Manage user accounts, system access, and password resets (Active Directory or local accounts)
• Install and update drivers, software applications, and operating system patches
• Support internal applications, ERP systems, and HR/attendance software

Security & Maintenance

• Ensure antivirus installation, updates, and regular system scans across all endpoints
• Perform and verify data backups; maintain backup logs and recovery procedures
• Enforce basic cybersecurity practices including access control and email security awareness
• Apply Windows security updates and software patches on schedule

CCTV & Surveillance

• Install and configure IP cameras, NVR/DVR units, and surveillance software
• Manage camera feeds, recording schedules, and storage allocation
• Troubleshoot camera connectivity, image quality, and recording issues
• Coordinate with security teams for CCTV access and incident review

IT Asset Management & Documentation

• Maintain an accurate and up-to-date IT inventory of all hardware and software assets
• Document IT procedures, network diagrams, configurations, and troubleshooting steps
• Track equipment issuance, returns, warranties, and vendor contacts

Vendor & Procurement Support

• Coordinate with vendors and suppliers for hardware procurement, repairs, and AMC services
• Obtain quotations and assist in evaluating IT equipment purchases

Requirements

• Bachelor's degree or diploma in IT, Computer Science, or a related field
• 1–2 years of experience in an IT Support or Helpdesk role
• Solid knowledge of Windows OS, Microsoft Office, and basic networking (LAN/WAN)
• Hands-on experience with hardware troubleshooting and repair
• Experience with IP phones, PABX/telephone exchange systems, and landline setup
• Working knowledge of IP cameras, CCTV systems, NVR/DVR configuration
• Familiarity with network devices: switches, routers, access points, patch panels
• Understanding of TCP/IP, DNS, DHCP, and basic network protocols
• Strong communication, problem-solving, and time-management skills
• Ability to work independently and handle multiple tasks under pressure

Preferred / Advantage Skills

• Experience with biometric devices and attendance management systems
• Knowledge of Active Directory and user account management
• Familiarity with ERP, HR, or HMIS systems
• Basic firewall and network security experience (Fortigate, TP-Link, Cisco)
• Experience with fiber optic media converters and WAN links
• Knowledge of structured cabling and cable management
• Familiarity with remote desktop tools (AnyDesk, TeamViewer, RDP)

Why Join Us

• Stable, full-time position with a reputable organization
• Hands-on exposure to diverse IT systems and infrastructure
• Opportunity for professional growth and skill development
• Collaborative and supportive work environment

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• IT Support: 1 year (Required)

Work Location: In person