IT Support Officer (Night Shift)

Job Description for Required IT Support Officer (System Support Engineer)

• Bachelor’s degree in information technology or computer science.
• Proven work experience as a IT Technical support engineer.
• Responding to technical support calls from end users of computers and software applications
• Setting up and installing new computers, networks and software
• Setting up user accounts and profiles on the network
• Installing updates, known as patches, to software applications
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• Diagnosing and fixing network problems and hardware or software faults
• maintaining inventories of hardware and software
• keeping a record of issues and faults along with solutions, for future reference
• Good interpersonal skills, time management skills and Ability to think critically.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Diagnosing, troubleshooting & Repairing of hardware malfunctions, software issues, and networking problems.
• Tracking and managing work records and compiling job reports.
• EXPERIENCE: 2 to 3 years

Job Type: Full-time

Work Location: In person