IT Support Officer (Night Shift)

We are seeking a highly motivated and customer-focused Executive IT Support Specialist to become a valued member of our IT team. This position centers on delivering exceptional technical support to executives and staff, covering hardware, software, networking, and cloud-based systems. The ideal candidate communicates fluently and confidently in English, possesses strong troubleshooting capabilities, and thrives in a fast-paced, service-oriented environment.

Key Responsibilities:

• Provide timely and professional technical support to employees through phone, email, in-person assistance, and remote support tools
• Identify, troubleshoot, and resolve issues related to hardware, software, operating systems, applications, and networks
• Create, manage, and maintain user accounts and access permissions across cloud and on-premises environments
• Administer and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and endpoint devices
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals
• Set up and troubleshoot Office 365 applications, email systems, and mobile device connectivity
• Support virtual desktop infrastructure (VDI) and remote desktop solutions
• Monitor systems and respond proactively to cybersecurity threats or incidents
• Configure and maintain networking equipment including firewalls, switches, wireless access points, and load balancers
• Document support tickets, solutions, system configurations, and IT procedures accurately
• Ensure IT service requests are resolved efficiently while maintaining high customer satisfaction standards
• Liaise with telecom providers, ISPs, cloud vendors, and third-party service providers
• Perform cabling, hardware installations, workstation setups, and office equipment relocations as needed
• Evaluate, recommend, and implement IT solutions aligned with organizational objectives
• Effectively prioritize and manage multiple responsibilities in a deadline-driven environment
• Participate in on-call rotations, weekend coverage, and flexible scheduling as required

Requirements:

• Excellent verbal and written English communication skills
• At least 2 years of experience in IT support, help desk, or desktop support roles
• Ability to clearly communicate technical information to both technical and non-technical users
• Practical experience supporting:
• Windows Server and Windows 10/11
• VMware and/or Hyper-V
• Microsoft Office 365 and Exchange
• Strong analytical, troubleshooting, and problem-solving abilities with a customer-first mindset
• Familiarity with cloud computing platforms and environments
• Experience supporting video conferencing and collaboration tools

Why Join Level3 BOS?

Level3 BOS provides a collaborative and growth-oriented workplace that promotes continuous learning and professional advancement. This position offers hands-on experience working with U.S.-based clients and finance teams, enabling exposure to international financial operations. You will play a key role in ensuring data accuracy while contributing to operational improvements and long-term business success.

Location: DHA Phase 5, Karachi
Shift: Night Shift (8:00 PM – 5:00 AM)

Job Type: Full-time

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person