IT Support & Operations Specialist

Supervised by: IT Lead

Status: Full-Time Position

FLSA: Non-Exempt

Summary

CoverCress Inc. (“CCI”), founded in 2013, is an innovative startup company based in St. Louis within the 39 North AgTech Innovation District. 39 North is a 600-acre innovation district anchored by the Donald Danforth Plant Science Center, BRDG Park, the Helix Incubator, Bayer Crop Science, and the Yield Lab. Our headquarters are located on Baur Boulevard. We utilize first-class lab space at the BRDG building and the Donald Danforth Plant Sciences Center and operate our greenhouse facilities at the latter. Our research is focused on developing products that fit within current agricultural systems.

We are converting field pennycress into a new domesticated crop under the CoverCress® brand as the third crop in standard corn/soybean rotations, which could be used on up to 10 million acres at maturity in the US. Our novel crop offers growers an additional source of income through contracting, growing, and harvesting oilseeds produced from CoverCress seed, which is then sold to processors in a closed-loop commercial system for use as a renewable fuel feedstock and high-quality animal feed. Because it grows in the winter on otherwise fallow ground, farmers earn revenue from three crops in two growing seasons while benefiting from the ecosystem benefits of a cover crop, including nutrient runoff mitigation, improved soil conditions, and carbon sequestration.

Key Responsibilities

• Serve as the first point of contact for end-user support requests via ticketing, chat, and walk-ups across both company locations.
• Provision, image, deploy, and retire laptops, mobile devices, peripherals, and accessories; maintain accurate hardware inventory and asset records.
• Administer user accounts, groups, licenses, and access in Microsoft 365, Entra ID, and Intune, following established processes.
• Support the full employee lifecycle: onboarding, role changes, offboarding, and equipment return.
• Troubleshoot Windows, mobile, printing, AV/conferencing, and basic networking issues; escalate complex issues to the IT Lead as appropriate.
• Maintain and improve internal IT documentation, knowledge base articles, and standard operating procedures.
• Assist with patching, endpoint health, backup verification, and routine security hygiene tasks in coordination with our Cybersecurity/SOC partner.
• Participate in IT projects such as hardware refreshes, site improvements, application rollouts, and business continuity exercises.
• Provide support to our second location, either remotely or through scheduled on-site visits.
• Contribute to a positive end-user experience by communicating clearly, following through, and treating every interaction as an opportunity to build trust in IT.

Qualifications:

• 1-3 years of experience in an IT support, help desk, or similar technical customer-facing role (internships and relevant coursework considered).
• Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• General PC hardware troubleshooting.
• Basic understanding of networking concepts (DNS, DHCP, Wi-Fi, VPN) and common troubleshooting techniques.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Demonstrated customer service orientation, patience, and professionalism.
• Organized, dependable, and able to manage multiple requests and priorities with minimal supervision.
• Willingness to learn systems outside a narrow helpdesk lane including lab instruments.
• High integrity with access and security‑sensitive systems.
• Valid driver's license and willingness to travel between company locations.
• Legally authorized to work in the United States.

Physical Demands

• Occasional standing, walking, bending, and light lifting; ability to lift and carry up to 40 pounds as needed.
• Work is primarily performed in an indoor office environment with standard conditions.
• Occasional fieldwork may be required, including limited exposure to outdoor elements such as heat, cold, humidity, and allergens.
• Ability to operate a motor vehicle and support occasional day travel for field activities, primarily from the St. Louis base.

Benefits

401(k) Plan; Dental insurance; Health insurance; Life insurance; Paid time off; Vision insurance

CoverCress Inc. is a growing company with a policy of equal opportunity and non-discrimination in employment. We are committed to providing a safe and inclusive work environment with opportunities for growth and professional development.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person