IT Support Specialist

Description:

Our Mission: Partnering with Christian families to shepherd and challenge students toward their individual potential to impact the world for Jesus Christ.

Cole Valley Christian is seeking God’s wisdom in finding a dynamic, spiritually gifted individual with a love for the Lord Jesus, and a desire to serve Him as part of a unified Christian school staff that revels in the opportunity to share God’s Truth in all we teach and do. We desire to strive for the excellence that God calls us to in preparing our students to impact the world for Christ. Therefore, we are seeking someone who first and foremost has a strong relationship with Christ that is evidenced in all aspects of their life.

We are seeking a mission-driven IT Support Specialist to provide responsive and professional technical support to students, staff, and faculty. This role is ideal for someone passionate about technology, problem-solving, and service in a faith-based educational environment.

Job Responsibilities:

• Deliver Level 1 and Level 2 help desk support via phone, email, remote tools, and in-person assistance.
• Install, configure, and maintain computers, printers, IP devices, and other technology in accordance with IT policies.
• Manage helpdesk ticket workflow, documentation, and escalation processes.
• Maintain user accounts, system configurations, and perform regular updates and patch management.
• Support and troubleshoot VOIP phone systems and Power over Ethernet (PoE) devices.
• Educate users on IT policies, cybersecurity awareness, and technology best practices.
• Track IT assets and maintain accurate inventory and documentation.
• Assist with deployment and support of school-approved applications and platforms.
• Collaborate with departments to support technology needs across campus.
• Assist with onboarding and training new users on systems and tools.
• Assist with implementation and deployment of high-level projects as directed.
• Serve as backup to facilities team to assist with setup and operation of AV equipment for campus events, including sound, projection, and live streaming.
• Collaborate with IT team members to gain cross-functional knowledge of their roles, systems, and processes to provide backup and support as needed to ensure continuity of operations, while maintaining primary focus on assigned responsibilities.
• Ability to work independently.
• Other duties as assigned.

Requirements:

• A testimony of faith in Jesus Christ and desire to disciple others in their relationship with the Lord.
• Evidence of a teachable heart, a humble and gentle spirit, and an ability to “correct, rebuke, and encourage” in love.
• A unifier who “makes every effort to keep the unity of the Spirit through the bond of peace” while working with others to accomplish our mission.
• Strong communication and relational skills with both students and adults with varying technical skill levels.
• Team-oriented mindset with a desire to serve and improve.
• Aptitude for creative problem-solving and technical troubleshooting.
• Ability to manage time, prioritize tasks, and work independently.
• Highly motivated with a willingness to learn and grow in the role.
• Proficiency in Microsoft Windows OS (10/11) troubleshooting and support required.
• Basic networking knowledge (Wi-Fi, DNS, DHCP, TCP/IP, Cat6) required.
• Experience with IT help desk systems and ticket management platforms.
• Familiarity with Azure Active Directory and cloud-based identity management.
• Ability to support and troubleshoot VOIP phones and PoE-connected devices.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Experience in K-12 schools and/or Student Information Systems (SIS) a plus.

Education & Certification

• High school diploma required.
• Associate or bachelor’s degree preferred.
• Technical certifications a plus.

Job Data:

• Hours: Full-time year-round
• Salary: Starts at $19.00 per hour. Actual salary is dependent upon experience.
• Benefits: Medical, dental, vision, short-term and long-term disability, life insurance and retirement plan.
• Paid Time Off: 12 paid personal days, 2 paid sick days, and 3 paid bereavement days per year.
• Tuition Discount: 50% discount on tuition. Does not include fees.
• Start Date: Immediate