IT Support Specialist

Jazeera Airways is looking for IT Support Specialist(s) who would be responsible for all aspects of network administration including servers, desktop systems, security systems, communications, office systems and hardware/software.

In addition to above, the position is also responsible for first level support of outsourced applications and co-ordinate with service provider to resolve the user problems.

Responsibilities and Duties:

• Handle all related matters to Jazeera Terminal enterprise network and system monitoring, management, maintenance and configuration.
• Handle network administration (including backup, security management, user account management, e-mail systems including e-mail, web server, internet access, office systems and applications support).
• Support server, network and desktop hardware, software and applications.
• Roll out hardware and software to ensure optimal deployment of resources.
• Plan, implement, and support the network and computing infrastructure plan.
• Support Remote station offices for any IT related problems.
• Support any other software/hardware platform for business.
• Provide IT support for check-in, immigration, customs and security systems.
• Handle CCTV system installation and support.
• Perform any additional IT systems related business work not specifically mentioned in addition to above as necessitated by overall business objectives and requirements of the organization

Requirements and Qualifications:

• Bachelor’s Degree or High Diploma in Computer Science or equivalent.
• Minimum 5 years of experience in technical support included 2 years in System and Network administration.
• Demonstrate a good knowledge of Windows servers and desktop products, setting up remote access for users and PBX systems.
• Ability to administer a 200+ node network including firewalls, VPN, networked printers and photocopiers, UPS, CCTV etc.
• Ability to provide application level support and vendor co-ordination for user problem resolution
• Ready to work in a different schedule as assigned by Manager and based on the operational needs.
• Excellent communication skills in English.
• Have a valid Kuwaiti driving license.