IT Support Specialist

PRIMARY FUNCTION

The Helpdesk job functions are focused on end user level issues, including computer, printer and application issues inside and outside the Legend office. The Helpdesk is the first line of employee telephone/email technical support for Legend employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A. Install and troubleshoot workstation operating systems, printers, and all components.

B. Keep respective manager updated on all service tickets, completed and uncompleted.

C. Provide employees with technical support and onsite help when necessary.

D. Maintain effective communication between Helpdesk Service Manager, and employees through the ticketing system by updating tickets in real time regarding time, status, and next steps (Real-time ticketing).

E. Consistently meet ticket metrics and tickets worked/closed goals.

F. Keep ticket list clean.

G. Proactively work tickets off of Helpdesk board.

H. Assist with developing a plan during an incident/emergency as needed.

I. Maintain a neat and orderly work environment.

KNOWLEDGE AND EXPERIENCE REQUIRED

EDUCATION:

High School education or equivalent required.

EXPERIENCE AND JOB QUALIFICATIONS:

A. 3 – 5 yrs. relevant hardware and software support experience.

B. Basic working knowledge of personal computers and printers required.

C. Ability to work well in a fast-paced environment required.

D. Excellent communication and customer service skills required.

E. Ability to promote positive image of the company required.

F. Technically competent with various software programs, such as word, and excel.

G. Experience at working both independently and in a team-oriented, collaborative environment is essential.

H. Can conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities.

I. Reacts to project adjustment and alterations promptly and efficiently.

J. Strong written and oral communication skills.

K. Strong interpersonal skills.

L. Adept at conducting research into project-related issues and products.

M. Must be able to learn, understand and apply new technologies.

N. Customer service skills an asset.

O. Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

P. Teamwork and Collaboration

Q. Adaptability/Open to Change

R. Accountability

Legend Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

FDIC-Insured

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What are your salary expectations for the role?

Ability to Commute:

• Decatur, TX 76234 (Preferred)

Ability to Relocate:

• Decatur, TX 76234: Relocate before starting work (Preferred)

Work Location: In person