IT Support Specialist

ATTENTION:

YOU MUST ANSWER ALL APPLICATION QUESTIONS AND SUBMIT THE REQUIRED SUBMITTALS TO BE CONSIDERED FOR THIS POSITION.

ABOUT US

Win Win Operations is a leading staffing firm that specializes in providing qualified professionals in support of government contracts across the United States. We are a small business with a nationwide reach, focused on connecting talented professionals with unique, career-advancing opportunities within federal programs.

JOB SUMMARY

Win Win Operations is seeking a Customer Service / IT Support Administrator to support an upcoming Department of Defense program at Nellis Air Force Base in Las Vegas, Nevada.

This role provides administrative and user support within a secure DoD environment. The selected candidate will assist users with service requests, maintain operational documentation, and support internal teams while ensuring compliance with Department of Defense cybersecurity and information assurance requirements.

This position requires an active CompTIA Security+ certification (IAT Level II) and the ability to work onsite at Nellis Air Force Base.

MAIN OBJECTIVES

• Provide customer service and administrative support within a Department of Defense environment
• Assist users with service requests, system access requests, and general operational inquiries
• Maintain accurate records and documentation related to support requests and service activities
• Coordinate with internal teams to resolve operational issues and service requests
• Support reporting requirements and maintain administrative documentation
• Ensure compliance with DoD cybersecurity policies and information assurance requirements
• Support operational teams by maintaining organized records and tracking service requests

SCHEDULE OF WORK

Standard full-time schedule, Monday – Friday.
Work hours will generally occur during normal government business hours.

PLACE OF PERFORMANCE

Nellis Air Force Base
Las Vegas, Nevada

This is an onsite position. Remote work is not available.

PERIOD OF PERFORMANCE

Anticipated start date: April 2026

Position is contingent upon contract award and successful candidate onboarding requirements.

QUALIFICATIONS

• Active CompTIA Security+ certification (required)
• Must meet DoD IAT Level II compliance requirements
• Strong communication and customer service skills
• Ability to work onsite at Nellis Air Force Base
• Ability to obtain or maintain a DoD security clearance (preferred)
• Strong organizational and administrative support skills

PREFERRED EXPERIENCE

• Experience supporting Department of Defense or federal government environments
• Previous help desk, service desk, or IT support experience
• Experience supporting government contracts or federal programs

REQUIRED SUBMITTALS

Submit documents on Indeed or send directly to
info@winwinoperations.com

Subject Line: Customer Service / IT Support Administrator – Nellis AFB

Please submit:

• Resume
• Confirmation of CompTIA Security+ certification

COMPENSATION

Compensation is based on your qualifications and experience.
Please include your compensation expectations in your application.

ADDITIONAL INFORMATION

Candidates may submit questions via the Indeed messaging feature or directly to info@winwinoperations.com.

ATTENTION:

YOU MUST ANSWER ALL APPLICATION QUESTIONS AND SUBMIT THE REQUIRED SUBMITTALS TO BE CONSIDERED FOR THIS POSITION.

Job Types: Full-time, Contract

Pay: $30.00 - $44.00 per hour

Expected hours: 30 – 40 per week

Application Question(s):

• Do you currently hold an active CompTIA Security+ certification?
• Are you compliant with DoD IAT Level II requirements?
• Are you able to work onsite at Nellis Air Force Base in Las Vegas, Nevada?
• Do you currently hold a U.S. security clearance?
• How many years of experience do you have in IT support, help desk, or technical customer service?
• If selected, would you be available to start work in April 2026?
• What are your compensation expectations?

Work Location: In person