IT Support Specialist

Description:

Who We Are

Founded in 2013, Alta Pest Control has quickly risen to prominence, earning a spot on the Inc 5000 list and ranking #26 on the PCT Top 100. With 17 locations nationwide we're proud to offer a wide range of services aimed at safeguarding our customers' homes.

At Alta Pest Control, we believe in more than just getting rid of pests - we’re about creating peace of mind. Our team is driven, innovative, and committed to delivering outstanding service. If you’re looking for a company that values your growth, supports your goals, and keeps things moving forward, you’ve found it.

What You’ll Do

We’re looking for a friendly and motivated frontline technical support specialist for all Alta Pest Control employees while assisting the Director of Technology with strategic initiatives. The ideal candidate is a motivated generalist with 2-5 years of IT experience who is eager to grow into cloud infrastructure, cybersecurity, system automation, and AI workflows. Every day is a little different, but your mission stays the same: deliver quality, exceed expectations, and represent Alta with pride.

This role will observe a 5 day in-office model and be based in Round Rock/Pflugerville, TX.

What Your Day Might Look like

Manage and resolve IT support tickets daily and maintain detailed documentation of issues and resolutions
Provide first-line technical support to all Alta employees
Handle hardware troubleshooting and deployment
Manage employee IT onboarding/offboarding processes
Support Google Workspace administration and user management
Assist with cloud storage, backup, and data organization
Support cloud-based SaaS integrations and configurations
Requirements:

What You Bring to the Table

2-5 years of IT support or helpdesk experience
Ability to manage IT tickets independently and resolve issues with minimal guidance
Strong troubleshooting skills across hardware, software, and network connectivity
Experience with Google Workspace (Gmail, Drive, Calendar, Docs, etc.)
Experience using IT help desk ticketing systems (Freshservice, Freshdesk, or similar)
Excellent communication skills with both technical and non-technical users
Strong organizational and time management skills
CompTIA A+ certification or equivalent experience preferred

What You’ll Get

Competitive pay (because you’re worth it)

401(k)

Paid time off + holidays to recharge

Medical, dental, and vision insurance

Ongoing training & support to help you grow

Room to advance because we love to promote from within

Why You’ll Love It Here

At Alta, we’re more than just a pest control company - we’re a team on a mission: to provide a better experience by becoming better people. That means we invest in our team, support personal and professional growth, and challenge ourselves to improve every day. When you join us, you're not just starting a job - you’re joining a culture built on integrity, teamwork, and continuous improvement. We show up for each other, take pride in what we do, and have fun along the way.

Sound Like a Fit?

We’d love to hear from you! Apply today and let’s start building something great - together.