IT Support Specialist

Position Overview

At Class IV, we are dedicated to providing top-notch IT consulting services that optimize business efficiency, fortify cybersecurity, and harness the power of data. Our unwavering commitment to excellence and staying at the forefront of technological advancements allows us to deliver innovative solutions that exceed our clients’ expectations.

We are seeking a motivated and customer-focused IT Support Specialist to join our team on a contract basis. This role is perfect for someone who enjoys solving problems, providing excellent technical support, and thrives in a fast-paced environment.

The position will require you to work onsite in the Denver Tech Center during the initial training and ramp-up period (first few weeks). Afterward, you will transition to a hybrid/remote schedule. There is an opportunity to transition into a full-time position based on performance and business needs.

Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues at Tier 1 level.
• Log and track support requests in the ticketing system, ensuring timely updates and resolutions.
• Escalate complex issues to Tier 2/3 support when necessary.
• Assist with new user onboarding, including account setup, hardware preparation, and software installation.
• Maintain a professional and customer-first attitude in all interactions.
• Document troubleshooting steps, solutions, and best practices for future reference.

Qualifications

• Valid driver’s license and reliable transportation (required for initial onsite work).
• 1+ year of experience in a help desk, technical support, or IT support role (or equivalent education/certifications).
• Familiarity with Windows and/or macOS environments, Microsoft 365, and common office applications.
• Basic understanding of networking (IP addresses, DNS, Wi-Fi troubleshooting).
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Clean Background / MVR.
• Self-motivated with excellent problem-solving skills and attention to detail.

Preferred Certifications

• CompTIA A+
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft 365 Fundamentals (MS-900)

What We Offer

• Hybrid/remote flexibility after ramp-up.
• Computer / Equipment provided.
• Opportunity for full-time employment after the contract period.
• Rapid Tech Advancement / Exposure
• Direct Client Engagement and Interaction

Location - Hybrid remote in Denver Tech Center, CO 80112 (Onsite for first few weeks, then Hybrid/Remote)

Start Date - ASAP

Compensation - $20-$25/hr

Employment - Contract (with potential for full-time conversion)

Job Type: Contract

Pay: $20.00 - $25.00 per hour

Work Location: Hybrid remote in Centennial, CO 80112