IT Support Specialist

We are looking for a Technical Support Specialist to provide our customers first-level helpdesk and desktop support. Our end users operate in a fast-paced, retail insurance environment requiring efficient and accurate support. The successful candidate will collaborate closely with the IT team and business partners to resolve timely technical issues while maintaining excellent customer service.

IT Technical Support Specialist

Responsibilities

• Responsible for providing customer support via phone, email, or chat to help resolve technical issues with computer systems, phones, and network devices.

• Responsible for identifying and diagnosing technical issues and working with end-users to resolve them on time.
• Responsible for installing and configuring computer hardware, software, and peripherals.
• Maintain accurate records of technical issues and resolutions in the ticketing system.
• Proficient in Microsoft Windows 11 deployment, configuration and troubleshooting using Intune and Autopilot.
• Proficient in troubleshooting Office 365 issues.
• Proficient in troubleshooting GSuite issues.
• Proficient in troubleshooting printing issues.
• Proficient in troubleshooting basic network issues.
• PowerShell proficiency is a plus.

Qualifications

• 2-4 years of helpdesk or desktop support experience.

• CompTIA A+ Certification
• CompTIA Network+ Certification
• Excellent communication skills, both oral and written
• Self-starter with good analytical and problem-solving skills
• Bilingual English & Spanish (preferred)
• Experience as a desktop technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Able to drive in the US and reliable transportation, travel to remote sites is required.

Hours: 10 am to 7:00 pm Monday-Friday