IT Support Specialist

Job Title: IT Support Specialist (Remote)
Company: The Paloma
Location: Remote (United States)
Job Type: Full-Time

About The Paloma

The Paloma is a design-focused company specializing in global sourcing, custom furnishings, and project-based interior solutions. Our operations rely on a fully remote team supported by cloud-based systems, collaboration tools, and vendor-facing platforms. We are committed to maintaining a secure, efficient, and reliable technology environment to support our growing business.

Position Summary

The Paloma is seeking an IT Support Specialist to provide hands-on technical support for our remote team. This role is responsible for maintaining day-to-day system functionality, troubleshooting technical issues, and ensuring a seamless user experience across all company devices and platforms.

The ideal candidate is responsive, detail-oriented, and comfortable supporting a distributed workforce using modern cloud-based tools.

Key Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Troubleshoot and resolve issues via remote support tools, email, and video conferencing
• Install, configure, and maintain laptops, mobile devices, and user environments
• Support cloud-based systems including Microsoft 365 or Google Workspace
• Manage user accounts, permissions, and access controls
• Assist with employee onboarding and offboarding, including system setup and access provisioning
• Maintain and update IT documentation, knowledge base articles, and support procedures
• Monitor system performance and escalate issues when necessary
• Coordinate with external vendors and service providers
• Ensure adherence to company security policies and data protection standards
• Support implementation and rollout of new tools and systems

Required Qualifications

• 2+ years of experience in IT support, help desk, or technical support roles
• Strong knowledge of Windows and/or macOS operating systems
• Experience supporting Microsoft 365 or Google Workspace environments
• Familiarity with remote support tools and ticketing systems
• Basic understanding of networking concepts (VPN, DNS, connectivity troubleshooting)
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple requests and prioritize effectively
• Excellent communication and customer service skills
• Ability to work independently in a remote environment

Preferred Qualifications

• Experience with endpoint management or device provisioning tools
• Familiarity with cybersecurity best practices and access control
• Experience supporting remote or distributed teams
• Exposure to SaaS tools and cloud-based infrastructure
• Relevant certifications (CompTIA A+, Google IT Support, Microsoft certifications)

Compensation & Benefits

• Competitive pay based on experience
• Fully remote work environment
• Opportunities for professional growth and skill development
• Collaborative and supportive team culture

Work Location

Remote (United States)

Schedule

Full-Time | Monday to Friday

Equal Opportunity Employer

The Paloma is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Pay: $35.17 - $48.32 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: Remote