IT Support Specialist

The Company

Founded in 1990, Pacific Rim Capital (PRC) is one of the largest independent equipment leasing

companies and payment solutions providers in North America. PRC specializes in financing powered industrial vehicles, transportation fleets, warehouse automation solutions (AGVs), clean energy technology, mobile datacenters, and IT & communications equipment. We are headquartered in Irvine, California and have grown to over 100 team members and manage a portfolio of nearly $2 billion in equipment assets, proudly serving a roster of valued Fortune 250 companies.

Job Summary

The IT Support Specialist is responsible for providing technical assistance and support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role ensures reliable operation of IT systems, maintains a high level of customer service, and supports day-to-day technology needs across the organization. The IT Support Specialist works closely with internal teams to install, configure, and maintain systems while contributing to continuous improvement of IT processes and user experience.

Key Responsibilities

• Provide technical support to end users via phone, email, chat, or in person

• Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment

• Support operating systems, productivity tools, and business applications (e.g., Windows, Microsoft 365, VPNs)

• Manage user accounts, permissions, and access controls (e.g., Active Directory, SharePoint)

• Respond to and track support requests via a ticketing system, ensuring timely resolution and documentation.

• Develop effective solutions for root causes of tickets submitted.

• Escalate complex issues to higher-level IT teams or vendors when necessary

• Perform routine system maintenance, updates, and patching

• Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment

• Maintain IT asset inventory and documentation of procedures and solutions

• Educate users on best practices, security awareness, and proper use of IT resources

• Support basic network troubleshooting (LAN/WAN, WiFi connectivity, VPN access)

• Ensure compliance with IT policies, security standards, and data protection requirements

• Participate in IT projects, system upgrades, and process improvement initiatives

• Other duties as assigned

Requirements

• Bachelor’s degree required, preferably in information technology, computer science, business or other related fields

• 1-3 years of relevant experience

• Proficiency with Windows and/or macOS operating systems

• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

• Knowledge of hardware troubleshooting (desktops, laptops, printers, peripherals)

• Familiarity with user account management (Active Directory, Entra ID/Azure AD)

• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN)

• Experience using ticketing systems (e.g., ServiceNow, Jira, Zendesk or Freshservice)

• Ability to install, configure, and update software and operating systems

• Understanding of cybersecurity best practices (encryption, MFA, phishing awareness)

Compensation and Benefits

• Salary: $28.00 - $33.00/hourly

• Performance Bonus: Eligible for a quarterly bonus of up to 10%, bringing the total compensation to $30.80 - $36.30/hourly.

• Health Benefits: Comprehensive medical, dental, vision, and life insurance, along with an Employee Assistance Program and 401(k) plan with company match, available for full-time employees.

• Paid Time Off: Accrue three weeks of PTO annually.

• Holidays: Enjoy 15.5 paid holidays throughout the year.

• Work Environment: Flexible hybrid work arrangement available once you are fully integrated into your role.

• Culture Committee: Join our volunteer-based culture committee to help shape our workplace culture.

• Work Environment: We operate with an "Office First" approach, meaning our team works from our office location rather than in hybrid or remote arrangements. That said, we deeply value work-life balance and the well-being of our team members. We maintain significant flexibility to accommodate personal and family commitments, including children's activities, medical appointments, and other important life priorities. Our goal is to foster both strong teamwork through shared workspace and a supportive environment that honors the full lives of our employees.

• Company Activities: Participate in monthly company events and quarterly team-building activities.

• Office Amenities: Work in our modern office located in central Orange County, CA, featuring sit-stand desks and a vibrant atmosphere.

• Refreshments: Daily snacks, along with premium coffee and tea options, provided.

PRC is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or interview process, please contact hr@pacrimcap.com.

We believe that diversity of thought, background, and experience makes us stronger and helps us better serve our employees, customers, and communities.