IT Support Specialist

IT Support Specialist – On-Site (Dallas, TX)

We’re seeking a high-potential IT Support Specialist to join our Dallas-based team. This role is ideal for someone who combines strong technical aptitude with excellent communication skills, and who is eager to grow their career in a fast-paced, service-oriented environment. You’ll serve as a key partner to the business, delivering responsive, high-quality support while continuously improving the end-user experience.

What You’ll Do:

• Act as the primary point of contact for IT support, delivering timely and professional assistance across multiple channels
• Diagnose and resolve a wide range of technical issues, primarily within the Microsoft 365 ecosystem
• Manage and prioritize support requests through Jira Service Management, ensuring a high standard of service delivery
• Support core business applications, including ServiceTitan and Housecall Pro
• Partner with internal teams to escalate and resolve more complex technical challenges
• Contribute to ongoing process improvements, documentation, and overall help desk efficiency

What You Bring:

• 2–4+ years of experience in a help desk or IT support environment
• Strong problem-solving skills with the ability to learn quickly and adapt in a dynamic setting
• Polished communication skills, with the ability to translate technical concepts for non-technical users
• A proactive, growth-oriented mindset with a genuine interest in developing technical expertise
• Experience with Microsoft 365, Jira Service Management, and similar platforms preferred
• Relevant certifications (e.g., Microsoft, CCNA) are a plus

Liberty Service Partners is an Equal Opportunity Employer. All candidates must successfully complete a background check upon hire.