IT Support Specialist

IT Support Specialist – Altec Tecnologia LLC
Location: Ar Rayyan, Qatar

Position Overview
Altec Tecnologia LLC is seeking a skilled and customer-focused IT Support Specialist to join our team in Ar Rayyan. The ideal candidate will provide technical support across hardware, software, and network systems, ensuring smooth day-to-day IT operations for internal users and business systems.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, or in-person.
• Install, configure, and maintain computer hardware, operating systems, and software applications.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
• Support network connectivity issues, including LAN/WAN, Wi-Fi, and VPN access.
• Manage user accounts, permissions, and access rights in Active Directory or similar systems.
• Perform routine system updates, patches, and antivirus management.
• Document incidents, service requests, and solutions in the IT ticketing system.
• Assist in IT infrastructure maintenance and basic server support tasks.
• Ensure compliance with IT policies, security standards, and best practices.
• Escalate complex issues to higher-level support or vendors when necessary.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–3 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows operating systems; basic knowledge of Linux is a plus.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with hardware troubleshooting and software installation.
• Knowledge of IT ticketing systems (e.g., ServiceNow, Jira, or similar).
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

Preferred Skills

• Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator.
• Experience in enterprise environments.
• Basic understanding of cybersecurity principles.

Benefits

• Competitive salary package
• Professional development opportunities
• Supportive and collaborative work environment
• Opportunity to grow within a technology-focused company

Pay: Up to QAR640,000.00 per year

Work Location: In person